Facebook-f Instagram

LOG IN / SIGN UP

  • GET YOUR 10% OFF WHEN YOU
SIGN UP

Terms & Conditions

All purchases are subject to acceptance of the following terms and conditions.

Trade Only. All products and product information available on this website are intended for qualified or training professionals such as beauty therapists, cosmetologists, surgeons, skin specialists, brow and make up only and are for sale on a strictly business to business basis. Customers should be competent in using the products sold on this website. DSSE will not be held responsible for any injury or damages in unqualified use of our products. We reserve the right to ask for proof of professional status, and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products on this site are not for sale to members of the general public.

Please read the terms and condition carefully and do not hesitate to contact us if you require further information or clarification. If you do not accept these terms and conditions, please discontinue your purchase.

This website is made available by us, DSE Holdings EU I.K.E (DSSE) and all references to ‘we’ and ‘us’ are to DSSE. All visitors to our website are referred to as ‘you’.

The Contract between us

A binding contract for the sale and purchase of goods between you and us will come into effect when you place your order online or directly with us. confirmation of order and an order reference number will be sent to the e-mail address provided by you on the registration form.

Price and payment

We reserve the right to revise at any time the price of goods offered for sale on our website without notice. All orders for goods are subject to availability and DSSE reserves the right to refuse to supply to any individual or company for whatever reason.

All prices are inclusive of VAT (24%) and are quoted in Euro dollar.

Payment in full is required prior to the dispatch of goods. We accept major credit cards and bank deposit. We strictly do not accept cheques.

DSSE is happy to hold orders in our warehouse for a maximum period of 30 days. Failure to dispatch your order after this 30 day period will mean your order will be forfeited and a 30% cancellation fee will be charged.

Sign up discount – 10% discount will be applied to regular priced items upon sign up. This discount does not apply to items already on sale and for selected order in items.

. Pre Orders

Pre-ordering your items with either require a deposit of 30% or full payment. We will place a hold on your items on incoming deliveries. All pre-orders are allocated in a first in first served basis. All indicated dates for pre-orders are estimates only (ETA) and cannot be guaranteed.

Delivery

We try to deliver the goods in accordance with standard road delivery times within the EU (Europe). Please note that delivery times are indicative only and we are not responsible for any delays as we use third party couriers. Neither DSSE or their designated carrier will accept claims for consequential loss due to late deliveries or damage during transit.

Delivery times and delivery charges

We aim to dispatch your order as quickly as possible and orders for in-stock items will normally be processed and dispatched between 2 to 3 working days from our warehouse located in Thessaloniki, Greece. Deliveries can take up to 1-7 days depending on your location within Europe. Extra charges may apply for large furniture or bulky items.

We reserve the right to charge a re-delivery fee of 10.00€ ex. VAT for small orders and  50.00€ ex. VAT for large/bulky orders if you are not available to accept or receive the goods when delivered to you. Please note any backorder items will be shipped as soon as they become available. There will be no additional charge for this delivery.

Furniture Deliveries

Goods will be sent by our nominated carrier service. Delivery charges vary according to location and goods ordered; this will be confirmed after the receipt of the order. We might contact you with further details when your order has been placed. As we have to rely on carriers etc, no deliveries can be guaranteed, although every effort will be made to carry out the delivery on the stated day.

Tax and other charges

We charge 24% VAT on all orders.

Refund Policy

DSSE does not offer refunds or exchanges for ‘change of mind’.

Can I cancel an order?

Please keep in mind that when you order items and pay a deposit they are put aside for you and we are unable to sell these to other clients. Cancelling your order puts us, as a business in a difficult position.

If we can process your cancellation before your item is picked and packed, you will receive a refund minus 20% cancellation fee of your total order value regardless of how much money has been paid. Unfortunately, if the order has shipped or has been packed and ready to ship before we are able to stop it, you will have to return the item under the conditions set out below and will be subject to a minimum 30% restocking fee to cover all costs incurred.

What about Pre-Orders or Back-orders?

In case we have placed a backorder we immediately have to make the payment to our suppliers to assure you are first in line to have the product shipped to you once it’s available. Once an order is confirmed the items are kept aside and marked as sold, which means that if you cancel the order for any reason you would be charged a 30% cancellation fee.

DSSE will strictly not refund any special (custom made) orders.

Returns Policy

Returned goods will only be accepted where a returns authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accepts no responsibility for lost parcels.

Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.

DSSE advises all customers to make sure they order carefully as there will strictly be no refund once an order has been placed and paid for. Again, only when authorisation is approved by management will a refund be accepted minus a 30% restocking charge from the total order placed.

Please allow up to 7 days for administration for any returned goods.

Product descriptions

In describing the products available on our website we attempt to be as accurate as possible. DSSE, however, does not warrant that products descriptions or other content of this website is accurate, complete, reliable or error-free.

Your account

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and all passwords. To place an order on this website, you must be a trading entity (or a professional beauty therapist, skin professional or surgeon over the age of 16 years) otherwise you are not entitled to complete the on-line registration form required to place an order. We reserve the right to refuse service, terminate accounts or cancel orders at our sole discretion. We will deliver the goods ordered by you to the address given by you for delivery on the on-line registration form at the time of your order and by whatever means we reasonably consider appropriate.

User Behaviour

You may not use any of our Sites for any of the following purposes:

  1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. gaining unauthorised access to other computer systems
  4. interfering with any other person’s use or enjoyment of our website
  5. breaching any laws concerning the use of public telecommunications networks
  6. interfering or disrupting networks or websites connected to the site
  7. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Ownership of Goods

We will retain ownership of the goods you order until we receive full payment for the order including the applicable delivery charges (including any charges for re-delivery in accordance with the clauses set above). Once the goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction.

Product availability

All products availability is displayed on our website and subject to availability. If we have insufficient stock to deliver the goods ordered by you, we may, at our option, send a carefully selected substitute, alternatively, any sum debited to your credit card will be re-credited to your account and we will notify you by e-mail at the address given by you or by phone. The refund will be made as soon as possible after such notification and in any event within 7 days of receipt of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Warranty

DSSE PROVIDES A BACK TO BASE WARRANTY TO THE ORIGINAL PURCHASER FROM THE DATE OF DELIVERY. TERMS AND CONDITIONS ARE AS FOLLOWS:

It is your responsibility to inspect the goods immediately upon receipt and contact us strictly within 7 days in writing at info@dsse.gr  You have the right to reject delivery of any goods that may not be deemed acceptable. Any claims after 7 days will strictly not be accepted and any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.

All products sold on this website are intended for use by professionals in the beauty/medical trade and not for use by members of the general public except under the direct supervision of a trained professional beauty therapist and/or medical practitioner and DSSE and the hosts of this website accept no responsibility for and exclude any and all liability in connection with the use or misuse of any products purchased on this website.

DSSE offers a 5 Year Structural Warranty on some of our products. The warranty includes:-

  • Steel structural frame elements are warranted against breakage for a period of (5) years.
  • Timber frames and steel insert frames are also warranted against breakage for a period of (5) years.

WARRANTY OF FOAM

Seat and back inserts including foam inserts are warranted for a period of 12 months. Loss of foam resiliency should not be confused with softening of foam or stretched covers, which may result from normal use. Owners of upholstered furniture should also expect foam to compact over time.

WARRANTY OF UPHOLSTERY

Our upholstery is warranted against tearing, seam slippage, fraying and cracking for a period of 24 months.

The warranty does not cover tears, flattening of nap, pilling, fading or shrinkage and is not valid when heavy soiling or abuse is evident.

The warranty does not cover normal fading, damage due to improper use, damage from lack of required caution and/or regular care and maintenance.

The warranty does not include stretching of fabric. This is normal and results from normal use. Exposure of fabric to direct sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

DSSE assumes no warranty obligations for defects arising from normal wear and tear, accidents, acts of God, negligence, misuse, abuse, shipping/handling, or alteration of the products.

1 YEAR WARRANTY MECHANISM / HYDRAULIC PUMPS

Recliner mechanism’s including steel springs are warranted against breakage for a period of (1) year. Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

Hydraulic pumps are warranted for a period of (1) year unless otherwise stated on the product page.

1 YEAR WARRANTY ELECTRICAL

Warranty period for defects of new motors and related parts are (1) year unless otherwise stated on the product page.

REQUIRED MAINTENANCE

Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every (4) months on salon chairs.

Regular dusting with a damp, clean cloth and the use of appropriate cleaning and protection products performed every (4) months.

Soiled areas of upholstery should immediately be cleaned with appropriate cleaners. Do not use any cleaners that contain alcohol, kerosene, silicon and/or solvents.

TO MAKE A CLAIM

Claims under this warranty will require dated proof of purchase, the product tracking number and receipt of the registered warranty, plus photographic images to support the claim. If you warranty claim is deemed to require fixing, we will send out parts to replace damages at our cost. The claim should be made promptly following the discovery of any alleged defect.

Transportation to and from the retailer is the responsibility of the purchaser, including loss of time and packing.

1. Disclaimer

OTHER THAN AS EXPRESSLY SET OUT IN THESE CONDITIONS, DSSE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR SUPPLIED ON THIS WEBSITE. DSSE AND THE HOSTS OF THIS WEBSITE, THEREFORE, EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED TO THE EXTENT PERMITTED BY LAW INCLUDING BUT NO LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT OF THIS SERVICE, OUR PRODUCTS OR ANY MATERIALS.

EXCEPT IN RESPECT OF PERSONAL INJURY ARISING FROM NEGLIGENCE, DSSE AND THE HOSTS OF THIS WEBSITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT OF ANY INFORMATION AND/OR SERVICES AND/OR PRODUCTS PROVIDED ON OR THROUGH THE WEBSITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DEFICIT OR TORT (INCLUDING NEGLIGENCE) PRODUCT LIABILITY OR OTHERWISE.

2. Force Majeure

Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

3. Intellectual Property Rights

The content of the DSSE site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the DSSE site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the DSSE site without written permission from DSSE.

4. Termination

We reserve the right to terminate immediately your ability to use any of our internet services at any time.

5. General

These terms and conditions of purchase constitute the entire agreement between us, and you relating to the purchase of our products and supersedes all other agreements or understandings between us and you.

Failure or neglect on our part to enforce at any time any of the provisions in these terms and conditions shall not be construed nor shall be deemed to be a waiver of our rights hereunder nor in any way effect the validity of the whole or any part of these terms and conditions nor prejudice our rights to take subsequent action.
If any provision in these terms and conditions is deemed to be illegal or unenforceable by any competent authority such terms and conditions shall to that extent be severed from the rest of the provision of these terms and conditions which will remain in full force and effect. We will not be liable for any failure or delay in performing our obligations due to circumstances beyond its reasonable control.

Our contact information

If you have any questions regarding our products, require clarification on these terms and conditions or need to contact us for any other reason, please contact us by email, info@dsse.gr or by writing to us at:- DSSE, Plateia Nymfon 1, Glyfada Athens 166 74 (Registered Office). Our VAT Number is 8022 75030.

Facebook-f Icon-instagram-1

Why Choose Us

  • Been in the industry for 20+ years
  • Largest range of beauty beds
  • Buying direct from the manufacturer
  • Unbeatable prices
  • Best warranty and service
  • Because we know beauty

Quick Links

DSSE Europe

DSSE Australia

DSSE New Zealand

Subscribe To Our Newsletter

Legal

Copyright © 2024 DSSE

support from lynx